Welcome to Moon Textile Pvt Ltd – where style meets quality.

Please read our Sale Guide carefully before placing your order to ensure a smooth and satisfying shopping experience.

1. Product Selection

Browse through our exclusive collections of unstitched, pret, and festive wear for women. Use filters such as category, fabric, price, and color to narrow down your search.
Note: All product photos are professionally captured; however, slight variation in color may occur due to lighting or screen resolution.

2. Order Placement

Once you find your desired item:

  • Select size (if applicable)
  • Click “Add to Cart”
  • Proceed to Checkout
You’ll need to provide:
  • Full name
  • Delivery address
  • Contact number
  • Email (optional but helpful for updates)

3. Payment Options

We offer multiple secure payment methods:

  • Cash on Delivery (COD) – Available nationwide
  • Online Payment – Through JazzCash, EasyPaisa, or Visa/MasterCard (secure gateway)
You will receive an order confirmation SMS or email once your payment is processed or COD is confirmed.

4. Shipping & Delivery

We deliver across Pakistan via trusted courier partners.
Standard Delivery Time: 3 to 7 working days
Delivery Charges:

  • Free on orders above PKR [Insert threshold e.g., 3000]
  • Flat rate of PKR [Insert amount] for others
Tracking details will be shared once the parcel is dispatched.

5. Exchange & Return Policy

We allow exchange within 7 days of delivery in the following cases:

  • Wrong item delivered
  • Size mismatch
  • Manufacturing defect
Note:
  • Sale items and discounted products are non-returnable
  • Fabric once cut or stitched will not be eligible for exchange
  • Customer must share unboxing video for claim verification
Please visit our Return & Exchange Policy section for complete guidelines.

6. Sale & Discount Terms

During sales and seasonal promotions:

  • Limited stock availability
  • No holds/reservations allowed
  • Orders processed on a first-come, first-served basis
  • Sale items are not eligible for exchange or refund
Discount codes (if applicable) must be entered at checkout — they cannot be applied after order is placed.

7. Customer Support

Our support team is available to help you with queries, order status, or styling advice.
Contact Hours: Monday to Saturday, 10:00 AM – 6:00 PM
Phone: [Your number here]
WhatsApp: [Optional WhatsApp number]
Email: [Your support email]
Instagram/Facebook DMs: [Your social handles]

8. Size Guide

We recommend reviewing our size chart before placing an order. For unstitched items, measurements are mentioned in inches for shirt, dupatta, and trouser fabrics.

9. Invoices & Receipts

An electronic invoice will be sent to your email or WhatsApp once the order is placed. A printed invoice is included in every package.

10. Order Cancellations

You may cancel your order within 2 hours of placement by contacting our support team. Once shipped, the order cannot be canceled.

Thank you for choosing Moon Textile Pvt Ltd.